グローバルビジネスシーンでは、マネージャーにとっての「ハードスキル」と呼ばれるファイナンスやアカウンティング、マーケティングだけではなく、「ソフトスキル」も不可欠です。ソフトスキルとは、円滑に働くための必須スキルであり、本講義では､職場で部下、上司、同僚、顧客、サプライヤーなどと効果的なコミュニケーションを図る方法について英語で学んでいきます。

In addition to “hard skills” like Finance, Accounting, and Marketing, managers also need the “soft skills” that enable them to work effectively with subordinates, superiors, peers, customers and suppliers. This course gives a thorough introduction to those skills, highlighting how a thoughtful approach to communication can have a significant positive impact on business results through strengthened relationships.
The course begins with an introduction to feedback, a fundamental skill for influencing the behavior of anyone you deal with. Both positive and negative feedback are covered in detail, with specific techniques for delivering feedback effectively introduced. The next module shows how to set goals and evaluate how people perform against them, one of the most essential activities of a manager. The negotiation session introduces the concept of win-win negotiating and the importance of looking beyond the positions that people take to assess their true needs and use that information to reach the optimal solution. The final three segments focus on the role of manager as the leader of a team. How to motivate and inspire your team are explored both with theory and examples. The important approaches of delegation and empowerment are then introduced and the most effective ways to get your team members engaged are explored.
This course will give every manage fresh perspectives on how to interact with others.